FIDDLESTICKS STUDIO

POLICIES AND GUIDELINES (HOW THINGS WORK AT FIDDLESTICKS)

REGISTRATION PROCESS      
At Fiddlesticks registration is managed on an individual basis and involves a short informal,visit for assessment, careful scheduling for group placements and private lesson overlap potential.
Placement in any class, workshop or in private lessons is determined according to space allowance, group dynamics and child readiness. Fiddlesticks operates on a child-first principle and so adjustments may be recommended and made to term placements in accordance to the best interest of the child. This policy becomes relevant in regards to technical development and attaining goals along with the aim of fostering an optimum social and emotional well being for the child when at Fiddlesticks.

PAYMENT OF FEES
Payment for a term of placement is due in full at the beginning of the term.
There is a one time registration fee of $50 per student which is payable along with term fees.
Payment plans are considered upon request but partial payments must be submitted at the beginning of the term by way of postdated cheques dated for the 1st of the agreed upon months.
Payments for trial lessons can be paid in cash or added into term fees. Fiddlesticks does not otherwise accept payments for single lessons.

Overdue fees are subject to a $25 late fee when 10 days past due the invoice date. This late fee will also apply to scheduled postdated payments should they be deemed NSF without alternate means of payment within the 10 day grace period.

NSF cheques are subject to a $45 charge.

Late payments will be assessed on an individual basis but will ultimately be cause of placement termination.

In an effort to make Fiddlesticks programs accessible to every child, full and partial bursaries are available to families that can prove need for assistance. Bursary placement is dependent on available space.


WITHDRAWAL POLICY      
Fiddlesticks operates on the premise of fairness and full refund will be issued corresponding to 48 hours notice given for withdrawal from term placements. Respectfully, 7 days notice must be given for refund of workshop or intensive session fees. 

Please understand that term fees reflect placement not attendance. This means that missed lessons for family holidays, common illness and scheduling conflicts are not considered for refund or discount.


MAKE-UP AND CANCELLATION POLICY   
Fiddlesticks reserves the right to cancel, postpone, or combine classes. Should Fiddlesticks need to cancel a class or classes due to personal or administrative reasons make-up options will be offered. Should Fiddlesticks be required to enforce cancellation or closure due to unforeseeable circumstances, such as poor weather conditions or a community health risk, make-up options will be offered within reason in effort to adhere to goal objectives and continuity for child. 

Lengthy absence of a child due to serious illness or major family crisis will be considered for refund or make-up. However, neither credit nor refund will be given for missed classes due to common illness, scheduling conflicts, tardiness or absence due to personal leave. Make-up classes for private lessons will be offered if/when space/time allows and should not be expected .

AGAIN, please understand that term fees reflect placement not attendance. This means that missed lessons for family holidays, common illness and scheduling conflicts are not considered for refund or discount.

When possible, Fiddlesticks will offer make-up options to match the best interest of the student because it is in the best interest of the student to attend regular lessons. Make-up lessons are a courtesy, however, and must not to be expected.

Make-up time, if any, must be scheduled during the period of registration and cannot be carried over to a subsequent term or program.


HEALTH POLICY 
Sick children are expected to stay at home. 

Please consider the following when deciding if your sick child should attend a lesson or not:
Lessons are fun but also designed to meet each child at their challenge point. A young child may not associate being sick with feeling tired or uncomfortable in a lesson and the experience of feeling unwell en route or during a lesson could derail our best efforts. 
If your child is too sick to enjoy our lesson time together please cancel. I will appreciate it and it will help keep us on track towards our big picture goals.
If your child attends a lesson but seems too unwell for me to ensure a positive experience for him or her then I will call it off and no make-up will be offered.

Whenever possible, advanced notice of absence is appreciated and even short notice is better than no notice. At Fiddlesticks, openings for private lessons and in groups are offered to others and allow for more make-up options all around. A no show without any notice will not be considered for make-up time.

Hand-washing is important for instrument and human health and parents are asked to help children wash and dry hands thoroughly upon arrival.

Typically, Fiddlesticks emails and phone calls are answered on Mondays only and so my preferred mode for short notice scheduling updates is text message. 

INS AND OUTS ON LESSON DAYS
I ask that students unpack and wash hands prior to entering the music room.
I expected that children will enter the music room at the start time of their lesson. Please don’t wait for a welcome unless requested.  

Private lessons typically run until the next student enters and I often facilitate overlap so please don’t hesitate to tell me if you need to stick to the end time of your child's lesson in either situation.

Please don’t hesitate to send an update regarding lateness or if your child is having a hard or tired day. I can check text messages during transitions but may not have time to respond until end of day. My objective is always child-first and I appreciate clear and open communication regarding my students. Communication about home practice, expectations and goals is also of high importance and I am glad to set aside time to discus such issues over the phone or via email but please note that non-urgent messages may have a lag of up to one week. Time is designated for such things on Mondays.

When notice of late arrival or of a rough day is received BY TEXT I am able to make adjustments both in time management and to my expectations in an effort to match the best interest of the child. 

GUIDANCE POLICY
Fiddlesticks practices a preventative rather than a reactive approach to discipline based upon age appropriate and safe boundaries. Individual guidance for each child and communication with parents is aimed at establishing a basis for making choices and the understanding of the consequences that follow. Clear expectations, positive reinforcement, and mutual respect are unrelenting elements of the social environment. Guidance is a teacher-parent-child equation at Fiddlesticks.

Should a child exhibit inappropriate behaviour that is disruptive to the learning and enjoyment of others or harmful to himself/herself or another, he/she will be separated from the group or a lesson will be terminated. If the behaviour continues during subsequent classes or lessons and after efforts have been made to address the issue, the child will be asked to withdraw or placement will be adjusted accordingly.

DROP-OFF AND PICK-UP
Fiddlesticks operates in a residential neighbourhood and needs the cooperation of families to uphold a positive and supportive relationship with neighbours. Please be mindful of neighbours and always comply with parking regulations. Use the driveway for parking whenever possible. Complaints from neighbours can be a nuisance and may result in restrictions on Fiddlesticks operations.

Parents and/or caregivers are expected to mind their child(ren) both in and out of the studio during drop-off and pick-up time.
Children must not be left unattended on the front porch and all children must wait inside for their adult to collect them if attending lessons alone. 
It is requested that parents dropping children notify Verity beforehand if their child will be attending without an adult so that measures can be taken to ensure the child’s safety before and after lesson time.

When waiting for a lesson or during your child’s lesson families are asked to remain in the waiting area directly to the left of the front door. In warmer months it is appropriate to wait outside on the front porch or front garden.

Please do not leave children under the age of 5 unattended in the waiting area.

Parents must notify Verity in advance of alternative persons collecting their child.

Fiddlesticks operates out of a family home and private areas are not clearly separated from the Fiddlesticks areas (car port, back yard, kitchen, living room, staircase and basement stairwell). These private areas are not marked nor child-proofed and are designated for the use of Verity, her family, their pets, and their guests only. Please help children to stay within the designated Fiddlesticks areas. 

It must be understood that in the event of an emergency or if a child is left in Verity’s care before or after classes or lessons that they may need to accompany Verity into the kitchen, living room or back yard areas. In instances with advanced notice, a written consent will be requested.

Fiddlesticks is not responsible for any strollers, bikes or trailers left on the premises.

GROUP CLASSES AND WORKSHOPS - The door is opened at the start-time of a class and children are dismissed at the end-time of the class. For the safety of the children, the front door is sometimes locked during class times (age dependant). Parents or caregivers need to knock loudly, call or text if collecting a child early. 

PRIVATE LESSONS - The front door is left unlocked and families are expected to come and go in a timely manner so as to not disturb lessons. 

LIABILITY
Parents or caregivers agree that Fiddlesticks, Verity, her son Liam and their pets along with Fiddlesticks volunteers, Fiddlesticks staff and the property owners are not liable for any accident and/or injury sustained by child or adult whilst at Fiddlesticks. This release of liability is inclusive of regular scheduled lessons, classes workshops and events at 508 Tweedsmuir Ave in Ottawa, Ontario and/or any declared alternative location.

AUDIO VISUAL RELEASE
On the application form, parents or caregivers are asked to give permission for Fiddlesticks to use photographs, video and/or audio recordings of their children. Audio and visual data may be collected for Fiddlesticks archives, PR and advertisement and/or publishings. An audio visual release can be declined by stating No.

EMERGENCY PREPAREDNESS INFORMATION
In the event of a declared emergency, Fiddlesticks will provide the best possible care for your child. Fiddlesticks' policy is to remain on the premises in the event of an emergency however, if necessary, children will be evacuated from the building and walked or driven to Dovercourt Recreation Centre at 411 Dovercourt Ave. Tel (613) 798 8950.
Community services and support are available at this location and we will remain at the recreation centre until all children are reunited with family or designated persons.

Verity can be reached at 613 402 7034 before and after class times. Please use text whenever possible if leaving an urgent message.


Fiddlesticks Studio

Westboro, Ottawa

Phone: 613 402 7034  
Email: fiddlestickschild@gmail.com